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Refund policy
Return & Plant Guarantee Policy
At Exotic Plants Florida LLC, we carefully inspect and package every plant before shipping. Because live plants are perishable and can be affected by shipping conditions, temperature, handling, and acclimation, we do not accept returns of live plants.
Damages, Shipping Issues & Incorrect Orders
Please inspect your order carefully as soon as it arrives. If your plant arrives damaged, severely distressed, or you receive the wrong plant, please contact us as soon as possible at info.exoticplants@gmail.com.
Claims must be submitted within 24–48 hours of delivery and must include clear photos and/or videos of the plant, packaging, and shipping box when applicable. This allows us to evaluate the condition of the plant and determine the best resolution.
Depending on the situation, we may offer a replacement, store credit, refund, or another appropriate resolution.
Plant Condition Upon Arrival
Some minor changes during shipping are normal with live plants. This may include yellowing, drooping, minor leaf damage, broken leaves, or temporary stress. These issues do not necessarily indicate that a plant is unhealthy or defective and may occur as the plant adjusts to its new environment.
Plants are living organisms, and we cannot guarantee that every leaf will arrive in perfect cosmetic condition.
Non-Returnable Items
Due to the nature of our products, all live plants are final sale and cannot be returned or exchanged.
We also cannot accept returns or issue refunds for plants that decline due to improper care, environmental conditions, acclimation issues, watering, temperature, humidity, pests introduced after delivery, or other conditions occurring after the plant has been delivered.
Sale items, auction purchases, clearance items, gift cards, and special-order plants are also final sale unless otherwise stated.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible. Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
Contact Us
If you have any questions or concerns about your order, please contact us at:
info.exoticplants@gmail.com
We are always happy to help and will do our best to make sure your plants arrive safely and that you have a positive experience with Exotic Plants Florida LLC.